Operations and Compliance administrator

About this role

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a Scheduler who will deliver excellent service standards, while meeting SLA agreements and adhering to job allocation schedules.

Contract

Type: Permanent

Hours: 16 hours p/w

Days: Sunday & Monday

Role Responsibilities

Operations Administration

• Provide administrative support across the Visitor Engagement and Security operations.
• Maintain accurate workforce records, operational databases and filing systems.
• Support payroll administration by checking timesheets and highlighting discrepancies.
• Assist with rota administration and workforce planning updates.
• Prepare reports, meeting documentation and operational information for contract leadership.
• Monitor shared inboxes and direct queries to the appropriate managers.

Compliance Support

• Maintain training, onboarding and compliance records, ensuring documentation remains accurate and audit-ready.
• Update mandatory compliance trackers and monitor expiry dates for Right to Work, licences and training.
• Support the preparation of internal and external audits.
• Chase outstanding compliance documentation from employees and managers.
• Maintain incident records and compliance documentation in line with contractual requirements.

Recruitment & HR Administration

• Coordinate recruitment administration, including interview scheduling and candidate communication.
• Prepare onboarding and induction documentation for new starters.
• Process uniform requests and maintain employee records, including holiday, sickness and absence.
• Provide administrative support for HR processes, including investigations, meetings and probation reviews.

Operational Support

• Provide weekend administrative support to ensure business continuity.
• Prepare operational handovers for the Tuesday leadership team.
• Escalate urgent operational or compliance issues to the Operations & Compliance Coordinator or Contract Manager.
• Identify opportunities to improve administrative processes and support continuous improvement initiatives.
• Undertake any other reasonable administrative duties required to support the contract.

What we're looking for

Essential

• Previous administrative experience.
• Excellent organisational skills.
• Strong attention to detail.
• Good written and verbal communication.
• Experience using Microsoft Excel, Word, Outlook and Teams.
• Ability to prioritise workload independently.
• Experience maintaining confidential records.
• Comfortable working with deadlines.
• Strong customer service and stakeholder communication skills.

Desirable

• Experience within facilities management, security or visitor services.
• Experience supporting recruitment or HR administration.
• Understanding of GDPR.
• Experience maintaining compliance records.
• Knowledge of payroll or rota administration.
• Experience supporting audits.

What we offer you

• Access to a virtual GP for you and your household.
• Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
• Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.

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