Operations Manager

About this role

Operations Manager – The Regent Health Club & Spa

Job Type: Full-time, Permanent

Position Overview

The Regent Health Club & Spa seeks an accomplished Operations Manager to oversee all aspects of daily operations within our facility, spanning four floors of a converted mill. The successful candidate will lead and inspire teams to deliver exceptional service, drive membership growth, and ensure operational excellence.

Key Responsibilities

• Execute business strategies to increase membership, revenue, and overall profitability
• Achieve net member movement and retention targets
• Deliver market-leading service to members and guests
• Drive and retain membership through effective engagement
• Support managers in recruitment, development, training, and team engagement
• Motivate departments to achieve individual and club performance objectives
• Stay current with industry developments and best practices
• Maintain high standards of customer care, focusing on member retention
• Oversee maintenance, repairs, and cleanliness of all facilities, including pool and spa operations
• Manage complaints, incidents, accidents, emergencies, and theft
• Deliver occasional fitness training or coaching to maintain member engagement
• Manage cashing-up and stock records
• Utilize advanced management information systems to optimize operations and scheduling
• Ensure compliance with all health and safety policies and procedures
• Foster effective staff communication and encourage innovation
• Conduct weekly meetings with staff and contractors to ensure smooth operations
• Report directly to the Club Director
• Undertake additional duties as assigned by the Club Director Operations Manager

Candidate Profile

• Strong background and in-depth knowledge of the leisure industry
• Pool Plant Qualification desirable
• Proven leadership skills with the ability to motivate, mentor, and develop teams
• Excellent communication and interpersonal abilities
• Experience and training in Pool Plant Management
• Valid First Aid at Work Certificate and Pool Plant Operators qualification (required)
• Flexible and adaptable approach to work, including availability for evenings, weekends, and additional shifts as needed
• Minimum 2 years’ experience in operations management (leisure/spa industry)
• Willingness to cover additional shifts and respond to operational needs

Compensation and Benefits

• Competitive salary
• Company Pension
• Complimentary gym membership

Application Process

If you are a forward-thinking leader with a passion for the leisure industry and meet the above criteria, we invite you to apply. Submit your application today to join The Regent Health Club & Spa and contribute to our continued success. We look forward to hearing from you

Job Type: Full-time

Pay: From £35,000.00 per year

Benefits

• Company pension
• Gym membership

Experience

• leisure industry : 1 year (preferred)

Work Location: In person

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.