Senior Manager, UK Chief Risk Officer, Operational Risk Management

About this role

The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders.

Colleagues at Global Risk & Compliance are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.

The International CRO organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express.

Operational Risk Management (ORM) helps ensure that operational risks are identified, assessed, mitigated, monitored, reported and escalated in alignment with the Operational Risk Management Framework (ORMF), Enterprise policies and applicable regulatory expectations.

How will you make an impact in this role?

The ORM role – Senior Manager, UK Chief Risk Officer, Operational Risk Management (ORM) , within the GRC organization, will support second line of defense oversight of operational risk for the UK legal entity and market. We are seeking an experienced risk leader to be a part of this exciting journey. The role will have a dual reporting line to the UK Chief Risk Officer (CRO) locally and the Enterprise ORM team, ensuring both local legal entity accountability and alignment with Enterprise ORM expectations. The colleague will help interpret and apply the ORMF to the UK legal entity context, provide operational risk subject matter expertise, support governance and regulatory engagement, and develop insight into the operational risk profile of the legal entity using available risk data, reporting and business context. The incumbent will support the UK CRO and the ORM Director in providing independent second line oversight of operational risk and strengthen the governance structure for our UK businesses.

Minimum Qualifications

• 8+ years of leadership experience in risk management or a similar role;
• Strong business acumen with a risk-reward control perspective;
• Experience in interacting with regulators and familiarity with UK’s regulatory landscape and requirements;
• Demonstrated ability to successfully manage multiple priorities under pressure;
• Fluency in English (verbal and written);

Degree in business, economics, engineering, law, risk management or a related field is preferred.

• Leadership Skills:
• Proven leader who can build, inspire, and coach a team with a passion for the business;
• Excellent relationship and influencing skills with the ability to build productive relationships across teams and levels of seniority;
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged;
• Proactive in identifying issues, delivering and escalating key findings, and advising on recommended solutions to correct issues or mitigate risks;
• Ability to communicate oversight findings to colleagues, business partners, and senior leaders;

Strong verbal and written communication skills.

• Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

About risk & resilience roles for ex-police

Risk management, business continuity and emergency-planning roles. Contingency planning, threat assessment and multi-agency coordination experience from policing is directly transferable.