Senior Motor Fraud Claims Handler

About this role

Company Overview

Collingwood Insurance Services is a reputable insurance intermediary based in the UK, dedicated to delivering exceptional customer service and tailored insurance solutions since 2006. Our team is committed to providing a seamless experience for clients through expert guidance and support.

Senior Motor Fraud Claims Handler

Hours: 35 hours per week, Monday to Friday, 9:00am to 5:00pm

About Us

Collingwood Insurance is looking for an experienced and motivated Senior Motor Fraud Claims Handler to join our growing Counter Fraud team.

This is an exciting opportunity for an experienced fraud professional to take ownership of a varied caseload of suspected fraudulent motor insurance claims. You'll be responsible for managing claims from initial referral through to resolution, making informed technical decisions and helping to protect the business from fraud.

As a senior member of the team, you'll also play a key role in identifying fraud trends, improving referral quality, supporting colleagues, and contributing to the ongoing development of our fraud strategy.

We're looking for an experienced fraud professional with at least 5 years motor claims experience and proven fraud investigation expertise.

Key Responsibilities

• Manage a portfolio of up to 150 fraud investigation claims.
• Review and triage fraud referrals, determining the most appropriate investigation strategy.
• Analyse intelligence, evidence and claim information to support robust decision-making.
• Handle claims from cradle to grave, ensuring compliance with internal procedures and regulatory requirements.
• Identify and prevent claims leakage while maximising fraud savings and repudiation opportunities.
• Accurately record and evidence all indemnity and claims savings achieved.
• Deliver fair customer outcomes while maintaining a strong fraud detection approach.
• Liaise with policyholders, third parties, solicitors, investigators and other stakeholders.
• Provide clear and concise instructions to suppliers and investigation partners.
• Contribute to process improvements, referral quality initiatives and fraud prevention strategies.
• Share knowledge and support the ongoing development of colleagues and the wider fraud function.
• Ensure compliance with Consumer Duty, FCA regulations and company policies.

About You

To be successful in this role, you'll have

• Proven experience handling fraud investigations within a motor insurance claims environment.
• Strong technical knowledge of:
• Indemnity
• Liability
• Credit Hire
• Property Damage
• First-Party Claims
• Personal Injury Claims
• Excellent analytical, investigative and decision-making skills.
• A strong understanding of fraud indicators and intelligence-led investigations.
• Effective claim management skills, including reserving, diary management and customer communication.
• The ability to prioritise workloads and manage service level agreements independently.
• Strong negotiation and influencing skills.
• Excellent verbal and written communication skills.
• A commitment to providing excellent customer service while protecting the business from fraud.
• Experience using fraud intelligence and investigative tools, including the Insurance Fraud Bureau (IFB).
• Experience reviewing IFB alerts, submitting intelligence and utilising industry fraud databases.
• Knowledge of counter-fraud best practice, emerging fraud trends and intelligence-sharing initiatives.

Why Join Us?

This is a fantastic opportunity to make a real impact within a developing fraud function. You'll be trusted to lead investigations, make key decisions, influence outcomes and contribute to the future direction of our counter-fraud strategy.

In return, you'll join a supportive and collaborative team environment where your expertise and ideas will be valued.

How to Apply

We're looking for an experienced fraud professional with at least 5 years motor claims experience and proven fraud investigation expertise. If this sounds like you, we'd love to hear from you.

Job Type: Full-time

Schedule: Monday to Friday

Work Location: Hybrid, North Shields

Benefits

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Free parking
• On-site parking
• Sick pay
• Work from home

Work Location: Hybrid remote in North Shields NE29 6AR

About fraud prevention roles for ex-police

Fraud investigation, detection and financial-crime roles in banks, insurers and public bodies. Detective and economic-crime backgrounds map straight across, often with hybrid working and clear progression.