Site Manager

About this role

HOW YOU WILL MAKE A DIFFERENCE

About you

Do you want to spend your working time making a difference in the world around you? Are you passionate about supporting the medical and pharmaceutical industries? Do you care about keeping patients and people safe? If so, then a career with Steris could be a great fit for you.

About Us

At STERIS Instrument Processing we are believed experts in surgical instrument sterilisation. We offer on and offsite re-processing, alongside reliable instrument maintenance solutions. Our diverse and talented teams use cutting edge technology to ensure that the highest quality of infection prevention is delivered to our customers.

This is an excellent opportunity to join the business at a senior professional level.

What's Involved

Operational and Facilities Management

Lead large‑scale decontamination facility through change initiatives (service transitions, expansions, automation, new contracts)

Manage the effective and efficient use of labour, equipment and other resources

Ensure the effectively use the IT, finance and other systems and maintain the integrity and availability of management information.

Produce and report timely and accurate management information and record and report key performance indicators to the customers and wider within the business.

Manage directly or indirectly the day to day running of the unit and all operational and production activities, seeking timely resolution for any problems that may arise.

Maintain the welfare and security of staff, vehicles, equipment, plant and company premises.

Implement and actively maintain compliance to company policies and defined operational standards set out in the company’s quality standards.

Create and lead a culture of constant improvement and excellence, delivering this through innovation and development of process improvement, operational practices and quality assurance.

Drive process efficiency improvements through introduction and development of LEAN manufacturing standards.

Organise and ensure the efficient delivery of customer’s services in accordance with contractual agreements.

Promote and maintain cohesive communication links with clients, facility personnel and external company personnel.

Ensure that all equipment and plant is correctly and adequately maintained, serviced and tested in accordance with instructions and guidance from manufacturers, regulations and in line with business needs.

Provide a safe, secure and efficient working environment and promptly address all facilities management issues.

Provide support to other surgical units and staff and provide contingency services

Leading the largest facility in the IP STERIS business.

Manage ambiguity and operational pressure during transformation periods

Act as the senior point of contact for customers, Trust leadership, clinicians, and internal stakeholders

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Quality Assurance and Customer Service

To act as management representative and maintain compliance to ISO13485 (2016) and the UK MDR 2002 and updated or other appropriate regulatory standards.

Ensure that required traceability and audit trails are maintained including the ability to recall or withhold delivery of products where necessary to reduce risk.

Create and maintain a quality driven culture and environment within the unit by working with and supporting the Divisional and Group quality personnel.

Report severe incidents and risk incidents in line with the quality management procedures and systems.

Maintain product and service quality standards at an acceptable level at all times with the monthly average number of defects as a percentage of volume below 0.25% (measured separately for trays, supplementary items and extras) for each customer and a monthly average for the unit below 0.2%.

Implement the Division and Group quality systems and procedures to achieve best practice and to deliver excellent, high quality and service standards.

Coordinate and conduct internal quality and best practice audits as defined by Divisional and Group quality personnel.

Work proactively with unit personnel and staff at other units to constantly improve process, quality and risk controls and to eliminate inefficiencies.

Report and resolve customer complaints in a timely manner.

Ensure the promotion of awareness of regulatory and customer requirements throughout the unit.

Refer output/quality conflicts to Group level for resolution by the Group Quality Manager

Develop constructive and effective relationships with all customers at all levels and ensure the delivery of excellent customer service

Use relationships with customers and contacts to develop new business opportunities for the Group.

Maintain effective communication with customers and other stakeholders and formally and informally report on quality, service, finance and volume, risk and contractual issues.

Ownership of contracts and contractual relationships with customers

Business Development and Planning

Negotiation of small and medium size contracts up to the value determined by senior management. Work in conjunction with Commercial and Sales teams to negotiate larger contracts and business development opportunities.

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Participate in the development of the Surgical Division’s business plan and strategy and develop complimentary strategic and business plan for the unit(s) for which the General Manager is responsible.

Execute the strategy and objectives defined in the Division’s and unit’s business plans.

In conjunction with the finance team and senior management, formulate short and long term unit budgets in line with the budget and requirements of the Division and Group

Work with the sales and marketing and commercial teams to promote the growth of core business.

Work with suppliers, customers and prospects to develop new business opportunities and to reduce cost and to help grow the business for the unit, Surgical Division and Group.

Work with and for the Regional Manager and with other senior managers within the surgical division and other departments and managers within the Group. Develop effective working relationships in order to improve communication and work together to grow the business and implement core objectives and business plans.

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Financial Control and Authority

Achieving budget and financial targets set by the operational board. Targets include operating profit, return on capital employed, direct and indirect costs, and cash flow.

Setting budgets and financial targets in conjunction with HSS Board and financial personnel.

Liaison with divisional Finance Controller and Regional Financial Business Partner.

Creating weekly and monthly management reports.

Control of labour hours and costs within budgeted allowances.

Monitor and ensure all cash and cheque transactions are banked, secured and controlled in accordance with company policy.

Requesting of capital expenditure in accordance with company policy.

Profit and loss responsibility including developing and achieving budget.

Following company procurement policy and using procurement systems. Approving purchase requests and capital requests up to authorised limits

Human Resources

Recruit, retain, motivate, develop and lead staff

Ensure that the unit is appropriately staffed at all times to meet business and customer needs, including the provision of on-call service.

Effectively manage staff training and development, provide career development plans, carry out and document appraisals and develop succession planning.

Ensure that all staff receive appropriate remuneration and reward for their work, in line with legislative and company and divisional policy, including complying with agenda for change.

Manage absence following applicable HR procedures to ensure that there is appropriate cover at all times, and to minimise disruption and cost.

Support the Regional Manager and other parts of the surgical division as required.

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.