Station Manager - Heathrow Airport - Terminal 2

About this role

Overview

Station Manager - Heathrow Airport - Terminal 2

Reporting to: Operations Director

At Swissport, we are committed to delivering industry‑leading services with safety, reliability and passion at the heart of everything we do. We are now seeking an experienced and forward‑thinking Station Manager to lead our London Heathrow Terminal 2 operation and drive excellence across all service lines.

This is a key leadership role responsible for shaping the station’s strategic direction, ensuring safe and efficient operations, and fostering strong relationships with our people, customers and partners. You will champion our values, empower our teams and ensure that Swissport continues to set the standard for service quality and operational performance.

Responsibilities

Lead the Station

• Drive the strategic direction of the station, delivering clear mid‑ and long‑term business objectives.
• Oversee daily operations to ensure efficiency, service quality and alignment with corporate goals.
• Monitor performance to increase profitability, productivity and market share.

Financial & Commercial Accountability

• Lead the preparation of budgets, capital expenditure proposals and investment plans.
• Manage full P&L responsibility and ensure accurate financial reporting.
• Track financial performance and ensure all records and accounts are maintained to the highest standard.

Safety, Security & Compliance

• Hold ultimate responsibility for safety, environmental and security decisions at station level.
• Ensure full compliance with the Swissport Management System, QHSE standards and all applicable laws and regulations.
• Oversee safety and security KPIs, risk assessments, audits and corrective actions.
• Chair the monthly Safety Action Group and provide safety updates to Cluster and Global QHSE leadership.
• Maintain robust crisis management and business continuity procedures through regular training and testing.

People Leadership

• Lead, guide and develop operational teams to deliver safe, compliant and high‑quality services.
• Promote a culture of accountability, teamwork and continuous improvement.
• Ensure employee participation in health and safety matters.
• Appoint and support a competent deputy to act on your behalf during periods of absence.

Customer & Stakeholder Engagement

• Build strong, professional relationships with airline customers, airport authorities, customs, immigration and other key partners.
• Ensure service delivery meets customer expectations and contractual requirements.
• Represent Swissport with professionalism and integrity at all times.

Key Performance Indicators

• Safety performance
• Revenue performance
• HR metrics
• Swissport and customer‑defined quality targets
• Additional KPIs as set by the business unit

Qualifications

• University degree or equivalent, advanced degree in related field or professional certifications are advantageous.
• Excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance delivery.
• A minimum of 3 years’ experience with significant P&L accountability and leadership of large teams.
• Fluent spoken and written English.

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Swissport is subject to obligations under the UK GDPR, the Data Protection Act 2018 (as amended by the Data (Use and Access) Act 2025), and, where operations fall outside Great Britain, the equivalent regimes applicable in Northern Ireland, the Republic of Ireland and Jersey.

Swissport and its employees are subject to duties under the Equality Act 2010 in Great Britain, and to equivalent anti-discrimination legislation in Northern Ireland, the Republic of Ireland and Jersey, which includes additional protected grounds. Employees must not discriminate against, harass or victimise colleagues, job applicants, contract workers or customers on the basis of a protected characteristic.

About risk & resilience roles for ex-police

Risk management, business continuity and emergency-planning roles. Contingency planning, threat assessment and multi-agency coordination experience from policing is directly transferable.