Apprentice Regulatory Compliance Support Officer

About this role

Details

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

Apprenticeship

Business area

DVSA - Enforcement

Type of role

Administration / Corporate Support

Investigation

Operational Delivery

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

3

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

About the job

Job summary

Can you build lasting relationships with stakeholders?

Do you have good attention to detail?

Are you able to use Microsoft Office products?

If so, we’d love to hear from you!

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to

• make roads safer
• improve services for our customers
• make road transport greener and healthier
• harness the potential of technology and data
• grow and level up the economy

Joining our department comes with many benefits, including

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA

Job description

You will be working in a team of Enforcement professionals, supporting DVSA’s and objectives. The role involves communicating with a range of people via different methods, to ensure compliance with road safety standards, making appropriate decisions and recommendations for suitable levels of follow up. You will conduct tasks in relation to the light vehicle MOT scheme, HGV and PSV schemes and work with a team of Remote Enforcement Office (REO) Compliance Officers and examiners to deliver enforcement products, supporting the delivery of DVSA’s key Business targets. The Remote Enforcement Office provides national coverage, supporting other enforcement schemes and processes within DVSA, in line with the strategies.

Your responsibilities will include, but aren’t limited to

• Learn, understand and deliver remote enforcement products
• Conduct tasks in relation to the light vehicle MOT scheme
• Gather and analyse information from customers, external partners and colleagues across the organisation
• Engagement and involvement as part of the regional and national REO Teams.

Flexible resourcing

Colleagues are expected to work with a degree of flexibility, meaning responsibilities may change to support priority delivery.

For further information on the role, please read the role profile, note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

To be successful in this role you will need to have the following experience:

• Experienced user of MS Office e.g. Word and Excel
• Experience of planning and organising own workload
• Good attention to detail

Additional Information

To be eligible for this apprenticeship, you must

• Be aged 18 or over.
• Have the right work in the UK.
• Hold GCSE English, Grade 4 or above or equivalent qualifications
• Not be in full-time education.
• Not be in receipt of funding for other learning programmes at the point of enrolment for this apprenticeship.
• Have valid and eligible residency status and be resident in the UK for 3 years before the start of the apprenticeship. Full eligibility details can be found at

Annex A If you are not sure if you meet the residency requirements then please contact us before applying.

If you currently hold or are working towards a similar qualification of the same level or higher, then you will not be eligible to apply for this vacancy. In order to be eligible for our apprenticeship vacancy, any qualifications previously held or currently being worked towards must differ in content so that this apprenticeship provides substantial new skills. Additionally you must not already be over-qualified or over-experienced in this type of work.

If you apply and are found to possess the above: your application will not be considered; any offer of employment will be withdrawn, and your contract will be terminated.

This apprenticeship is expected to start January 2027 so the successful candidate will need to be available then.

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least *35*hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices may be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing

Benefits

Alongside your salary of £27,631, Driver and Vehicle Standards Agency contributes £8,004 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.