Compliance Monitoring Manager

About this role

About us

Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Headquartered in London, with international hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney and Bermuda, to be closer to our clients across the world. To learn more about us please visit our website www.chaucergroup.com

Job Profile Summary

This role forms part of the Group Compliance function's leadership team, and will be responsible for the Compliance Monitoring sub-team. It will be a core part of delivering and developing the Chaucer group compliance framework across the various jurisdictions in which it operates.

Job Description

Compliance Monitoring

• Design, implement and oversee the annual Compliance Monitoring plan, providing independent assurance to senior management and the Board that regulatory risks are effectively managed and the business operates within its regulatory obligations.
• Lead and develop a team of compliance monitoring specialists delivering assurance via risk-based reviews, thematic reviews and controls testing.
• Oversee the planning, execution and reporting of monitoring work to senior management and governance committees.
• Track and effectively remediate compliance monitoring findings, working closely with business owners and group functions to ensure appropriate controls improvements are made where required.
• Act as a central point of liaison between 1st and 3rd lines of defence within the Group.
• Co-ordinate effectively with the Internal Audit and Risk functions to ensure effective coverage of key issues, and avoid duplication.
• Produce high quality management information on compliance monitoring performance and trends.
• Maintain and develop compliance monitoring processes & methodologies.
• Manage and develop Compliance team members supporting their career paths.
• Develop and maintain strong relationships with relevant Chaucer departments.

Skills and Competencies

• London insurance market compliance experience & complaints handling experience.
• Experience of UK insurance regulatory regime.
• Lloyd's Managing Agency experience
• Management / supervisory experience
• Familiarity with risk management issues
• Competent within the specific job role, aware of all technical requirements and able to apply these in a pragmatic manner in performance of all duties. Aware of internal policies and procedures and working practices consistent with the job role.
• Knowledge of DISP, Lloyd's Complaints Handling Code, and international complaints handling regulatory requirements.
• Able to undertake tasks and projects outside immediate role as required.
• Able to understand the key business issues that affect the profitability and growth of the business and takes appropriate action to maximise success.
• Capacity to perceive the impact and implications of decisions and activities on other parts of the organisation.
• Ability to think strategically within area of responsibility, whilst taking into account the 'bigger picture' and consequences to the wider business context.
• Ability to develop high standards of team spirit through effective management techniques.
• Leads by example and communicates with all team members on areas of role responsibilities. Empowers more junior compliance staff to perform at the highest level through direction, delegation and effective management.
• Ability to ensure work produced by more junior compliance staff is to the prescribed quality standards.
• Readiness to make decisions, state opinions, take action or commit oneself, based on factual information and sound judgement.
• Shows genuine interest in others and seeks to build good working relationships based on co-operation, support and trust. Can be relied upon to 'deliver' and be consistent with decisions. Ability to maintain social, organisational and ethical norms in job related activity.

Education

• 2.1 Degree (or equivalent)

Why Join Chaucer?

Chaucer is a leading global insurer operating in both Lloyd's and company markets, helping industries worldwide manage risk-from nuclear, shipping, manufacturing, and property. Headquartered in London, with offices in Copenhagen, Bermuda, Sydney, Ireland, Miami, Dubai, and Singapore, we're close to our clients wherever they are.

We have shown strong financial success with our Gross Written Premiums growing from $1.4bn in 2019 to $3.5bn in 2024. Backed by strong teams, platforms, and client relationships, Chaucer is poised for continued success.

We offer

A flexible hybrid work model that supports individual and team needs.

A diverse, inclusive culture that values people for who they are.

Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.

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