Compliance Officer

About this role

ABOUT US

We are a Claims Management Organisation providing full 24-hour FNOL & Claims Assistance to Insurance Brokers and Insurers all over the UK. Formed through years of motor claims experience, we provide a fresh look at motor claims to deliver the best customer journey in the event of a claim. We specialise in credit hire, credit repair, and innovative mobility solutions within our extensive repair network and hire provisions. We offer a bespoke service which is delivered every time, to ensure a far superior process and client satisfaction.

We are looking for a proactive and detail-focused Compliance Officer to join our team. The successful candidate will support the business in maintaining high standards of regulatory and operational compliance, ensuring that policies, procedures and processes are followed and kept up to date.

Previous compliance experience is desirable

Main responsibilities

Compliance Monitoring & Auditing

· Carry out regular compliance checks, audits and file reviews.

· Identify, investigate and report compliance issues or breaches.

· Support due diligence and external compliance reviews.

· Track and complete actions arising from audits.

Regulatory Compliance

· Keep up to date with relevant legislation, FCA requirements and Consumer Duty.

· Monitor regulatory changes and communicate updates to management.

· Maintain evidence of compliance.

Policies & Procedures

· Review and maintain company policies and procedures.

· Identify and recommend process improvements.

· Support colleagues with compliance queries and ensure policies are followed.

Risk Management

· Identify and monitor compliance risks.

· Maintain risk and compliance registers.

· Escalate concerns and support actions to reduce risk.

Complaints & Investigations

· Support the investigation of complaints and compliance issues.

· Identify root causes and recommend improvements.

· Record and monitor actions arising from investigations.

Training & Awareness

· Support compliance training and guidance for employees.

· Maintain training and compliance records.

· Promote a strong compliance culture across the business.

General Responsibilities

· Maintain accurate and confidential compliance records.

· Prepare compliance reports for management.

· Work closely with HR, Operations and senior management.

· Support ad-hoc compliance projects and regulatory requirements.

Ideal candidate

· Previous experience in a compliance, audit, risk, legal or regulated environment.

· Knowledge or experience of motor claims, accident management, motor insurance or the wider motor industry would be highly advantageous.

· Experience working within financial services, claims management, insurance or a similar regulated industry.

· Knowledge of FCA regulations and Consumer Duty.

· Experience carrying out audits or compliance monitoring.

· Experience maintaining policies, procedures and compliance records.

REWARDS & BENEFITS

· Annual Performance Reviews – Regular assessments to recognise and reward your contributions.

· Generous Annual Leave – 25 days holiday (increasing to 27 days with service) plus Bank Holidays.

· Loyalty Bonus – £750 after completing 3 years of service as a thank you for your dedication.

· Paid Charity Days

· Attendance Bonus – £100 for achieving 100% attendance during the year.

· Regular Incentives & Rewards – Frequent opportunities to be recognised and rewarded for your hard work.

· Dress Down Fridays – Enjoy a more relaxed dress code every Friday.

· Health & Wellbeing Programme – Access to online consultations and support to maintain your wellbeing.

· Personal Vehicle Breakdown Cover – Complimentary breakdown cover for one vehicle, including up to two claims per year.

· Free Onsite Parking – Secure parking is available at our Rotherham office.

Pay: £27,000.00-£30,000.00 per year

Experience

• compliance : 2 years (required)

Work Location: Hybrid remote in Rotherham S60 1FG

About compliance & regulatory roles for ex-police

Compliance, AML and regulatory roles. Working to PACE, RIPA and CPIA is a stronger regulatory grounding than most civilian applicants can offer — firms increasingly recognise this.