Conduct Risk Analyst

About this role

The Opportunity

At Carbon, we’re delegating differently by combining our strong insurance expertise with cutting edge technology. As we rapidly scale globally, and continue to advance Graphene, our proprietary data ecosystem, we remain guided by our core pillars of People, Partnerships and Innovation. If you want to join an exciting business powered by the latest technology, and are energised by collaboration, big ideas and making a meaningful impact our partners, then this role is for you: Conduct Risk Analyst.

About Us

Founded in 2018, Carbon’s mission is to transform delegated underwriting and raise the standard for the industry. Our open underwriting model connects data, insight and people to enable stronger decisions and more dynamic portfolio management, bringing greater transparency, clarity and confidence to our partners and to the way the whole market works.

We’re proud to have been recognised by The Sunday Times as a Best Place to Work in both 2024 and 2025, reflecting our warm, inclusive culture and our energetic, entrepreneurial spirit. Our friendly, modern offices foster creativity and connection, while our partnership with Google Cloud, where we are celebrated as a success story, demonstrates our commitment to innovation and technology at the highest level.

At Carbon, our values shape who we are every day: Win as one, Keep spirits high, Blaze a trail, Speak up, listen up. If you’re looking to join a modern team with bold ambitions and real momentum, we’d love to meet you.

Start date: Immediate

Role type: Permanent, full-time/ hybrid (3 days on-site)

The Role

Conduct Risk

• Assist underwriters with completion of Conduct Risk Assessments

Assist underwriters with completion of Fair Value Assessments

Review of Product Oversight Group submissions

Collection and co-ordination of conduct MI & Consumer Duty MI

Maintenance of conduct MI & Consumer Duty MI dashboards

Assist with conduct risk reporting to Product Oversight Group, Risk & Compliance Committee & Boards· Assist with complaint reporting to Product Oversight Group and various committees

Assist with producing conduct risk training

Provide guidance to underwriters on conduct risk matters, including consideration of new products and implementing appropriate controls for high conduct risk business

Complaints

• Complaints handling, including liaising with Coverholders and Delegated Claims Administrators Collaborating with claims and underwriters on complaint matters

Root cause and trend analysis of Complaints

Management of complaint escalations to Lloyd’s and EDR/regulators

Maintenance of complaints log and dashboard

Timely completion of external complaints reporting (i.e. eligible complainants return)

Underwriting Compliance

• Providing compliance advice to the business on general compliance matters

Required Experience

• 3+ years compliance experience within Insurance, particularly in conduct and complaints

Experience in complaints handling and management

Lloyd’s Market experience

Excellent written and verbal communication skills

Excellent analytical skills

Preferred Experience

• Delegated Authority Business experience

Experience with Caresmart (Lloyd’s complaint management system)

US, UK, Australian or European complaint handling experience

CII qualification

Company Benefits

30 days holiday per calendar year pro rata

Day off for your birthday

Hybrid

Private Health Insurance through AXA

Income Protection

Generous pension contribution

Tech/Bike/EV scheme

About compliance & regulatory roles for ex-police

Compliance, AML and regulatory roles. Working to PACE, RIPA and CPIA is a stronger regulatory grounding than most civilian applicants can offer — firms increasingly recognise this.