Facilities Manager

About this role

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Title: Facilities Manager (Australia Post)

Business unit: Facilities

Reporting to Direct: Senior Facilities Manager

Key stakeholders: Australia Post JLL Operations Director, JLL Australia Post account team, wider Facilities colleagues, Australia Post Group Property team

Duties & responsibilities

What this job involves

Delivery of the Facilities Team’s services to operate and maintain the Australia

Post Enterprise allocated portfolio, including any designated financial, technical, maintenance, procurement, asset and vendor management programs, and to provide facilities administration duties in accordance with company policies, procedures and processes.

It is critical for this role to engage with stakeholders across the business to ensure that service delivery expectations are met without introducing financial or tenure risk.

Major Responsibilities

• Proactively develop and manage the relationship with the occupier and client

to ensure service delivery expectations are exceeded to facilitate works

• Responsible for the delivery of customer and property services to a portfolio

of buildings

• Carryout building inspections and complete associated reports within the

governance timeframe for the allocated portfolio

• Ensure compliance with regulations / requirements of client contract and all

facilities procedures

• Manage administration and organisation of information for analysis and

presentation to senior management team

• Assist with any duties as assigned by the Facilities leadership team on an as

needs basis

• Proactively contribute to the effective and efficient running of the allocated

portfolio / facilities, and share ideas for continuous improvement

• Liaison with facilities vendors, coordinate facilities works as and when

required in conjunction with JLL Projects & Development Services account

team.

• Understand the operational and technical requirements of the elements of

the site(s) for which JLL is responsible. Ensure that current contracts are

maintained to provide necessary supplies and services

• Ensure compliance with statutory regulations on fire, health and safety

standards to maintain a safe and compliance environment

• Deliver facilities-related projects as in line with agreed budget or works plans;

ensuring close interaction with affected business units

• Adhere to JLL’s business conduct by ensuring compliance with the firm’s

guidelines, procedures and strategies

• Proactive management and monitoring of Help Desk / service outputs to

achieve or exceed standards against agreed key performance indicators and

service level targets and report regularly to key stakeholders or as agreed

• Actively encourage an environment that supports teamwork, co-operation &

performance excellence across the portfolio.

Employee Specifics

• Tertiary qualifications in Property, Facilities, or Trade related fields desirable

but not mandatory. Demonstrable experience within a similar role will be well

regarded.

• 2-5 years of proven experience working in corporate real estate / facilities

related fields.

• A demonstrated aptitude for the interpretation and analysis of numerical

data with an ability to extract into clear and logical reports with a particular

attention to detail.

• Proficient in the use of the MS Office product suite including Word, Excel,

Powerpoint and Outlook.

• An understanding that Facilities management services involves the provision

of both reactive maintenance and routine maintenance across the allocated

portfolio with 24-hour call out / contact requirement

• As there is a requirement to travel to sites across the allocated portfolio, a

current and valid Driver’s Licence must be held.

Performance objectives

• Provide superior client service
• Contribute to growth of company
• Meet assigned financial targets
• Enhance own professional and personal skills

Key skills

• Prior experience in facilities, property management, hospitality or related

field preferred

• Knowledge of local occupational health and safety requirements, critical

facilities and vendor management for specialised services is advantageous

• Understanding of basic technical aspects of property (Computer Room Air

conditioning, Chiller system, Fire Protection system, Mechanical & Electrical

system, BMS system) is advantageous

• Experience in front and back office processes is required with strong

administration skills, preferably in the FM space

• Strong customer service focus with excellent people skills and ability to

interact with a wide range of client staff and demands

• Strong PC literacy and proven ability to manage daily activities using various

systems, including the internet and e-mail functions

• Demonstrated experience with continuous improvement initiatives
• Demonstrated experience with client reporting and preparation of reports
• Likes being part of a high performing team.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.