Housing and Compliance Officer

About this role

Together… We Make a Real Difference

Hours: 37.5 hours, Monday-Friday

In a nutshell

As we continue to make a difference to our communities, we are looking for a Housing and Compliance Officers to join the team at The Maples. As a Housing and Compliance Officers you will oversee the maintenance/property budget, health & safety, client fit and quality of managed schemes so that the individuals who have a mental ill health diagnosis can live in a safe and suitable environment.

Why The Maples

At Maples, you don’t just come to work, you become part of a team that makes a real difference to people’s lives. Together we help individuals living with mental illness and/ or learning disabilities make the right choices for their journey by nurturing independence and a sense of belonging within the community. If you lead with compassion, embrace individuality and thrive in helping others, we’ll provide you with the opportunities you need to make a real difference.

We offer a wide spectrum of community rehabilitation, support, and housing solutions, that meet the needs of people living with mental ill health.

What will you be doing?

• Responsible for the recovery of rent and service charge arrears for tenants and former tenant, from early intervention through to enforcement action, including the preparation of and presenting of court applications.
• Assist the Management Team in the implementation and review of policies and procedures including Rent Arrears; Allocations and Transfers; Mutual Exchanges; Anti-Social Behaviour.
• Lead, promote and support tenants to move via mechanisms such as mutual exchange, private rented and local authority choice-based lettings schemes.
• Work with the Care Team to ensure tenancy sustainment, and the offer of support as a preventative tool.
• Working with the Care team you will support the resolution of a range of tenancy management challenges, including safeguarding, anti-social behaviour, tenancy breaches and tenancy queries
• To ensure that tenancies are managed appropriately according to the circumstances of the household, signposting for support as necessary
• To regularly review tenants’ circumstances and make recommendations in respect of future housing options
• To proactively manage and investigate reports of nuisance and ASB to prevent escalation
• Work with maintenance to ensure our cleaning and gardening duties are utilised to their maximum potential, making positive improvements
• Engage the notice to quit process when a tenancy breaks down

What will you bring to the role

• Previous experience of working in a similar role preferred
• Demonstrable understanding of licenses and tenancy agreements
• Awareness of Landlord, Leasehold and Tenant legislation and procedure
• Knowledge of welfare benefits, particularly Housing Benefits
• Experience liaison with Social Services
• Effective interpersonal skills, with the ability and confidence to generate and build effective relationships with service users
• Strong IT Skills
• Full driving license

What we offer

• A team culture where you truly belong and your contributions matter
• An environment that values and supports your wellbeing as much as you support others
• A shared commitment to making real differences to people's futures
• Colleagues who work alongside you, not above you, to support each other
• Competitive rates of pay, with the ability to increase your earnings through overtime. After passing your probation you will also have the option to apply to do a sleep in shift to further increase your earnings.
• 28 days annual leave (incl bank holidays)
• 2 wellbeing days per annum
• Access to our Medicash, our employee health cash plan
• Company Pension
• Cycle to work scheme
• EV Salary Sacrifice Scheme

Our Mission: Your Impact

Help individuals make the right choices for their journey. Support meaningful independence. Be part of a team where together we make a real difference

Job Types: Full-time, Permanent

Pay: £25,837.50 per year

Benefits

• Bereavement leave
• Casual dress
• Company events
• Company pension
• On-site parking
• Referral programme
• Sick pay

Application question(s)

• Do you have access to your own vehicle to use for work purposes?
• Do you, or will you in the future, require sponsorship in order to work in the UK?

Experience

• Housing or mental health: 1 year (required)

Licence/Certification

• Full UK Driving Licence (required)

Work Location: In person