Lead Repairs Investigation Specialist

About this role

Company Overview

Challenge Limited is a reputable investment and lettings agency rooted in a rich tradition of personalized service. With over 35 years of experience managing a diverse portfolio of residential, commercial, and agricultural properties across multiple locations, we pride ourselves on our deep local knowledge and commitment to excellence.

Lead Repairs Investigation Specialist

A role for someone who enjoys solving complex problems.

We are seeking an exceptional individual to join our team in a highly responsible and intellectually challenging role.

This position is about far more than arranging repairs. It requires someone who can investigate complex maintenance issues, establish the underlying cause, analyse technical and legal information, evaluate evidence and produce clear, persuasive written representations that protect the Company’s position.

You will become a trusted specialist within our business, dealing with some of our most complex repairs, complaints and regulatory matters. You’ll be expected to work independently, exercise sound judgement and produce work of the highest professional standard.

If you’re naturally inquisitive, enjoy getting to the root cause of problems and take pride in producing logical, evidence-based decisions, we’d like to hear from you.

The Role

Working alongside our existing management team, you will investigate and manage complex repairs and maintenance cases from initial enquiry through to resolution.

You will gather and evaluate evidence, liaise with contractors, surveyors, local authorities and other professionals, and prepare high-quality written responses to complaints, legal correspondence and regulatory enquiries.

The role requires someone who can balance technical, legal, commercial and customer considerations while ensuring the Company meets its obligations and protects its interests.

Key Responsibilities

· Investigate complex repairs and maintenance issues to identify root causes and determine appropriate solutions.

· Inspect residential buildings where appropriate, applying practical surveying skills and an understanding of building pathology.

· Analyse contractor reports, survey findings, photographs, maintenance records and other evidence to reach balanced, well-reasoned conclusions.

· Research and apply legal responsibilities, statutory obligations and relevant guidance relating to residential repairs and maintenance.

· Prepare clear, accurate and persuasive written representations that reflect and protect the Company’s position when responding to complaints, legal correspondence and regulatory enquiries.

· Represent the Company’s position professionally in correspondence with tenants, solicitors, local authorities, Environmental Health Officers and other third parties.

· Coordinate contractors, surveyors and specialist consultants, ensuring investigations and remedial works are completed efficiently and to the required standard.

· Monitor contractor performance and challenge poor standards where necessary.

· Make sound, evidence-based recommendations, balancing legal, technical, commercial and customer considerations.

· Support continuous improvement by identifying recurring issues and recommending practical solutions to improve processes and reduce future risk.

About You

You are likely to have at least ten years’ experience in a role involving repairs, maintenance or building investigation within residential property, housing, facilities management, construction, building surveying or a related discipline.

Most importantly, you will possess exceptional analytical ability and excellent written communication skills.

You will be able to

· Investigate complex problems methodically and objectively.

· Understand how buildings fail and identify the likely causes of defects.

· Analyse technical information and conflicting evidence.

· Research unfamiliar legal or technical issues and apply them confidently.

· Produce high-quality written correspondence that is logical, persuasive and capable of withstanding scrutiny.

· Represent the Company’s position with professionalism, accuracy and credibility.

· Exercise sound judgement and make well-reasoned decisions.

· Manage multiple complex cases while maintaining exceptional attention to detail.

· Build productive relationships with contractors, consultants, local authorities and colleagues.

We would particularly welcome applications from candidates with experience in:

· Residential repairs and maintenance

· Building surveying

· Building pathology

· Housing or social housing

· Construction or facilities management

· Insurance claims or loss adjusting

· Property litigation support or legal case management

· Complaint investigation

· Regulatory or compliance casework

Transferable experience from related sectors will be considered where candidates can demonstrate strong investigative ability, excellent written communication and sound professional judgement.

What We Offer

This is an opportunity to undertake a genuinely rewarding role where your judgement, technical ability and written advocacy will make a real difference.

We offer

· A competitive salary, commensurate with experience and ability.

· A varied and challenging workload.

· Significant autonomy and responsibility.

· A supportive and professional working environment.

· The opportunity to become a trusted specialist within a growing and ambitious business.

If you are looking for a role that combines investigation, technical analysis, legal research and professional written advocacy, we would be pleased to receive your application.

Pay: £35,000.00-£40,000.00 per year

Benefits

• Casual dress
• Company events
• Company pension
• Employee discount
• On-site parking

Work Location: In person

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