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Manager Security & Customer Service

NSW Government · Sydney, New South Wales

Salary
A$154,231 – A$178,369Estimated
Type
Full-time
Posted
5 days ago

Overview

You've run operational command, managed incidents at scale, and coordinated multi-agency responses — this role is a direct match for that experience. You'll lead a 24/7 security operations centre, assess risks, and build stakeholder relationships, all of which you've done under pressure in policing. Your ability to write clear briefings and handle after-hours incidents will set you apart from civilian candidates.

About this role

Department of Education

Occupation

Security Services, Safety Assurance, Surveillance

Work type

Full-Time

From AUD $154,231.00 to $178,369.00 per year

Manager Security & Customer Service

At the**NSW Department of Education**, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.*

  • Ongoing Full-Time Role
  • Location Blacktown
  • Salary ranges $154,231.00 to 178,369.00 p.a. plus annual leave loading plus super
  • Lead and manage the 24/7 alarm monitoring facility for NSW public schools
  • Lead and develop specialist teams to build capability, align resources, and ensure a coordinated and collaborative approach to the delivery of security services for NSW public schools
  • Develop, build and maintain collaborative relationships with internal and external stakeholders
  • Provide expert, strategic advice to the Director, AMU Services on the performance of security operations, emerging risks and opportunities to strengthen service delivery and security outcomes
  • Manage, monitor and continuously improve service delivery models in consultation with schools, service providers and key stakeholders
  • Identify, assess and respond to emerging operational risks and issues, and develop appropriate solutions to effectively mitigate security risks and address stakeholder concerns
  • Prepare high-quality briefings, reports and other correspondence to support informed decision-making and effective stakeholder communication.

For further information please

About School Infrastructure*

School Infrastructure is delivering new school buildings, major upgrades and maintenance strategies to ensure every school-aged child has access to high quality education facilities at their local public school. This encompasses the largest investment in public education infrastructure in the history of NSW.

Key skills and experience*

  • Proven leadership experience, with the ability to manage and motivate a team
  • Strong project or program management skills, ideally in security operations, incident management, facilities or asset management.
  • Excellent stakeholder management and communication skills
  • Ability to prioritise, manage risk, and drive outcomes across multiple projects

This is a great opportunity to join a supportive, high-performing team responsible for delivering critical security services that help keep NSW public schools safe. You’ll have an opportunity to strengthen service delivery, build team capability, and drive continuous improvement across a statewide security operation.

About you*

  • Must be an Australian Citizen
  • Availability to respond to after-hours incidents as required
  • Relevant tertiary qualifications in security management/operations or a related field and/or demonstrated equivalent professional experience.
  • Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people
  • Demonstrated understanding of and commitment to the value of public education

Benefits

  • Flexible working arrangements
  • 35 hour working week
  • Flex leave entitlement
  • Competitive salary, employer’s contribution to superannuation and annual leave loading
  • Generous holidays & leave conditions
  • Opportunities for advancement and mobility across the Department to support your career growth
  • Fitness Passport unlocking over 1500 facilities across NSW

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education,

All other applicants please submit your application by clicking ‘Apply Now’.

Note:* the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

For role enquiries please contact Sayya Baidengan via email at Sayyadina.Baidengan@det.nsw.edu.au

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

About security roles for ex-police

Security management, operations and consultancy roles. Years of operational policing — command, incident response, public order — translate directly into corporate security, and employers in this sector actively rate police experience.

See all security jobs in Sydney →

Why this fits a police background — match score 90/100

  • Incident command & response
  • Surveillance & covert work
  • Security operations

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