Operational Intelligence Analyst

About this role

• We offer a salary from £38,576 - £48,130 (salary band 4c) per annum dependant on experience.
• Annual performance related bonus
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays – plus two extra wellness days!
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme

Online GP service, cycle to work scheme, gym membership discounts and many more!

• Where I’d work: Hybrid Working – a mix of working from home and in the office, this role is currently based in Bradford but we’re moving our office to Leeds Valley Park in Se ptember2026, so you’ll be based there in the future

Work type: Permanent role, working full time, 37 hours per week. 7-day coverage is required with weekend working on an infrequent rota basis, days off are provided flexibly during the week following a rostered weekend. Start/finish times between 7am and 6pm are available.

We have Opportunities for Operational Intelligence Analysts to join us and play a key role in the Central Control Team. You will provide analysis and enact our proactive and predictive capabilities to drive timely identification and interventions of operational issues to maintain the functionality of the Company’s assets, delivering reduction in pollution events, environmental incidents (e.g. internal and external sewer flooding), enabling an increase in overall Operational productivity. Could this be you?

What we do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in?

You will be expected to analyse data and information from a variety of sources, to diagnose asset performance issues, schedule remedial work and recommend actions to reduce failures and support the Company’s Performance Commitments. You will monitor the performance of the sewer network and wastewater sites, using systems and technology to understand performance patterns, investigate and intervene to prevent failures.

Working as part of the Operational Intelligence team, you will drive proactive ways of working, supported by new technology to predict, identify and proactively action issues, reducing both first-time and repeat failures. You will track, monitor and escalate where appropriate, providing clear understanding of current risk status (i.e. number of alerts outstanding, number of reactive orders incomplete etc.)

What skills & qualifications are we looking for?

• Excellent analytical and numerical skills
• Technically minded with innovative and creative abilities
• Good extensive knowledge of Water and Wastewater assets and process
• Database and Spreadsheet expertise with advanced data handling and reporting skills
• Ability to formulate and present proposals
• Strong process focus including knowledge of Pollution
• Ability to work under pressure, within tight deadlines, and to prioritise activities
• Excellent verbal and written communication skills
• Logical, methodical and able to think around problems
• Familiar with standard risk and issue identification and management
• Extensive system awareness and data extraction ability
• Comprehensive knowledge of Microsoft suite
• Willingness to adapt, learn new skills and new ways of doing things and can work independently and in a working group
• Able to visit sites as necessary, therefore you will need access to a vehicle and hold a full UK driving licence (with no more than 6 points).
• Experience in delivering a reliable and consistent high-quality output within a significant asset-based operation
• Knowledge and experience of best practice and constantly looking for new ways of working and improving
• Develops and maintains effective internal and external relationships.
• Knowledge of complex IT systems - In-depth knowledge of telemetry and mapping/work management systems (knowledge to facilitate systems integration)

Although we operate 24 hours a day, 365 days a year, it’s really important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

If you’re an experienced analyst/technical process or optimiser professional and want to help us deliver exceptional service for our customers whilst protecting the environment, apply today to find out what a career with Yorkshire Water can offer for you.

Please apply online and submit an up-to-date CV and covering letter outlining your suitability for the role.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

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