Operational Resilience Support Manager

About this role

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00282757

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as an Operational Resilience Support Manager

• In this specialist role, you'll support the implementation and ongoing evolution of the Operational Resilience framework, within NatWest Markets
• We're looking for someone with a strong understanding of NatWest Markets, or experience gained within a Markets business, who can analyse complex information and translate it into clear, actionable insights
• This is an excellent opportunity to deepen your knowledge of Operational Resilience while building on your Markets understanding and stakeholder network

What you'll do

As an Operational Resilience Support Manager, you'll support the delivery, embedding and continual improvement of Operational Resilience across NatWest Markets. Working closely with business, technology and functional teams, you'll help ensure that resilience considerations are effectively integrated into decision-making and business change activities.

A key part of the role will be understanding complex business processes, products, services and dependencies, analysing information from multiple sources, and articulating findings and recommendations clearly to a wide range of stakeholders.

You'll also be

• Working with stakeholders to provide guidance, from an Operational Resilience perspective, on the proposed designs of new or changing products, processes, and IT services, providing feedback and challenge
• Collaborating with your team to provide insights into best practice and using analysis, experience, and judgement to provide a view of resilience
• Acting as a trusted adviser to establish strong relationships with business and functional leads
• Supporting the development of resilience plans and making sure they are, and remain, fit for purpose

The skills you'll need

We're looking for someone with strong influencing, communication and collaboration skills, and the ability to operate effectively at all levels. You'll also need a good understanding of financial services, and experience in IT or operational risk management.

In addition to this, you'll demonstrate

• A good knowledge of NatWest Markets (NWM*)* or other Markets business with a strong understanding of products, services, processes and operating models.
• Good knowledge of key technology services and service delivery and management disciplines
• An excellent understanding of operational resilience disciplines and regulatory expectations
• Good knowledge of risk management and controls in financial services

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Tap each segment for details.

Your pay package

100% Base pay This is your base pay package that you take home every month.

+10% Pension funding This is monthly funding paid towards your pension.

up to +10% Benefit funding This is monthly funding paid towards a range of benefits you can choose from.

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Bishopsgate hub

Based only a few minutes’ walk from Liverpool Street Station, the central location of this office makes working there incredibly convenient. Everything you need is close by, so you can run errands, go to the gym, and socialise with friends and colleagues before and after work.

Bishopsgate recently underwent a multi-year refurbishment programme to improve spaces and facilities as well as become more sustainable.

Our tech stack

Here’s just some of the technologies we use.

Front end

• JavaScript
• ReactJS
• AngularJS

Back end

• Python
• Java
• Microsoft Dynamics

DevOps

• AWS
• GitLab
• Google Cloud Platform

Data

• Kafka
• Hadoop
• PostgreSQL
• Snowflake

About risk & resilience roles for ex-police

Risk management, business continuity and emergency-planning roles. Contingency planning, threat assessment and multi-agency coordination experience from policing is directly transferable.