Senior Facilities Manager

About this role

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves

To provide comprehensive facilities management for several sites including managing service contracts, related budgets and tenant liaison to facilitate works.

Duties include but are not limited to

Risk Management

Ensure that the agreed risk management plan is implemented to meet - as a minimum - the agreed internal and client KPI expectations.

Ensure all staff and contractors are inducted and receive up to date site specific training.

Manage Operational output for the property.

Investigate and report on accidents and incident on the property

Make recommendations on remedial work to prevent similar occurrences.

Be alert to any action, incident or equipment failure that may contribute to public accidents that could be prevented by the centre and take action to remedy as soon as possible.

Compliance – develop, maintain, and review a Compliance Plan which is to include a list of compliance requirements, their frequency and verification method.

Capital Works – In conjunction with specialists, scope, implement and complete client Capital Works.

Sustainability – Pursue Sustainability options at the various sites making appropriate recommendations to the client.

Workplace Health and Safety Legislation – ensure that all operations and maintenance confirms with legislation in all instances.

Security – supervise the Security contractor and ensure that centre is a safe environment for customers, contractors and staff. Be aware of unacceptable behaviour by persons in the centre, and work to reduce incidents of such.

Cleaning – supervise cleaning staff to maintain the standards required by the Client – this includes daily inspections of all areas, and weekly inspections with the contractor representative. Written notice of rectification is required.

Maintenance – ensure that the centres various systems, plant and equipment, surface finishes, structure and surrounds are correctly serviced to the manufacturer’s specifications. Carry out minor maintenance tasks and cleaning tasks as required.

Preventative Maintenance – prepare specifications and preventative maintenance schedules for a rolling twelve-month plan to ensure all areas are maintained to the highest standards.

Budgets – you are required to actively contribute to the budgeting and business planning process for the properties. Ensure that the services purchased will be within the budgeted costs, and that where there are deviations the Centre manager is made aware of these prior to the expense being committed too.

Reporting- Prepare monthly and quarterly summaries of the performance of each asset. Prepare a monthly reforecast of budgeted figures.

Management of Contractors – ensure all contractors satisfy the insurance requirements as required under the company’s Public Liability Policy. Ensure all work of contractors conforms with Work Safe procedures and all legislation.

Tender of Contracts – In consultation with the Centre Manager, periodically develop, review and tender scopes of work for services and raise formal Agreements for client execution. Maintain contracts in tenure to minimum benchmark required of Management Agreement

Tenancy Fitouts – assist the Centre manager and Fitout Coordinator in the control and co-ordination of tenancy fitout works and landlords works in accordance with the fit-out guide.

Procurement- Procure services to ensure all technical, risk and statutory requirements are satisfied and within budget. Respond to tenant requests.

As may be required by the Portfolio Manager, assist in the following aspects of engineering management:

Undertake reviews of each site in consultation with our EH&S specialists to ensure correct and safe work practices are always carried out with particular emphasis on occupational health and safety as well as environmental management strategies.

Ability to travel to various sites within portfolio, as may be required from time to time, be these located in the metropolitan area or regionally located.

Undertake such other duties, as may be required/directed within reason.

Sounds like you? We are looking for someone with

Proven experience in all aspects of risk and compliance management.

Proven experience in the supervision of the broad spectrum of building services with emphasis on property assets and their systems including fire systems, electrical, mechanical, and building intelligence

Experience in supervising contractors

Excellent written and oral communication skills

Risk and compliance management in a related industry.

Leadership skills, with demonstrated ability to lead a team.

People driven and to be seen to be “kicking goals” for the clients.

Follow asset management policies and procedures.

Outstanding interpersonal and negotiation skills.

A good level of financial aptitude and computer literacy, with the ability to expand these skills as necessary.

Good Report Writing and Time Management skills.

Facility, Building Services or Maintenance Management

Contract and contractor supervision and negotiation

Financial management, budget preparation & development Strongly goal-oriented – able to focus on meeting all performance targets

Is a team player – able to cooperate and work well with others to meet targets

Previous experience in the management of the broad spectrum of building services with emphasis on managing retail assets and their systems is required

Degree in Property, Facilities Management or related discipline is highly desirable

Excellent computer skills (proficient in Word and Excel)

Benefits

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

Premium offices

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.