Water Network Compliance Officer

About this role

About us

Aquam Water Services Ltd is a UVDB accredited supplier of licensed standpipes for most of the UK water utilities. We supply and deliver the correct, legally compliant water standpipes to any authorised user of the network.

Purpose

To monitor and investigate illegal use of the water network and the subsequent uncontrolled and unregulated water extraction by unauthorised users.

Primary Responsibilities

· Research and investigate areas of potential illegal standpipe use

· Observe known areas of misuse

· Follow up leads and referrals of misuse received from the Water Company and other third parties

· Advise the illegal operator of their actions and options

· Provide a comprehensive electronic report of the incident and complete paperwork as required by the individual water company

· Develop a knowledge of the company software and use the system to research cases of illegal use

· Develop working relationships with the Water Company compliance team

· Provide basic activity reports for the Network Compliance Manager

· Provide Witness statements using Water Company templates as required and attend court hearings as required

· Adhere to Safety regulations, following all road safety regulations and Aquam’s company policies

· Be responsible for representing Aquam when on the road and when visiting clients

· Follow strict guidelines for manual handling

· Conduct standpipe collection. exchanges and deliveries

Other Duties

From time-to-time there may be a requirement to assist with the following:

· Standpipe maintenance

· Support with depot operations

Skills

· Able to show patience and remain calm

· Adopt a positive attitude to difficult situations

· Ability to work alone and under pressure

· Excellent verbal skills

· Excellent customer service skills

· Being organised and using a common-sense approach

· Honesty

· Willing to learn and ask for help if needed

· Be flexible with regards to working hours

· Full clean UK Driving Licence and have been driving for minimum of 3 years

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, requirements, or working conditions associated with the role.

Job Type: Full-time

Pay: £27,976.00 per year

Benefits

• Casual dress
• Company pension

Experience

• Customer service: 2 years (preferred)

Licence/Certification

• Driving Licence (required)

Work Location: Hybrid remote in Derby (Derbyshire, East Midlands Region)

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