Zonal Intelligence Officer

About this role

Ref: 106617

Hours: 40hrs Monday to Friday

As an Intelligence Officer, you will play a key role in delivering intelligence-led crime and security solutions across a defined geographic area. You will be responsible for identifying risks, developing intelligence products, and supporting operational decision-making to protect public and colleagues.

You will have responsibility and accountability for

• Using systems to prepare and presenting intelligence products and briefings to internal and external stakeholders in support of tactical decisions.
• Work closely with the wider zonal team to ensure the delivery of reliable, and actionable intelligence that supports activity based upon crime and security risk and threat.
• Developing intelligence that proactively supports intelligence led deployment of resource, and contributes to creating safe and secure environments.
• Instilling an intelligence sharing culture both internally and externally in order to maximise any potential return of investment to the client

Providing the highest standards of intelligence to influence key decision makers internally and within law enforcement partners.

The role requires a proactive and enthusiastic individual to deliver results for their identified geographic area. Primary duties to meet the role objectives are:

Main Duties

• Leading the development, review, and continuous improvement of intelligence processes and procedures.
• Creating and managing intelligence requirements through a variety of intelligence sources including people assets at store locations, whilst developing and supporting a greater awareness and understanding of the importance of reporting incidents accurately.
• Driving intelligence-led deployment of security resources and recommending proactive risk mitigation opportunities.
• Working closely with operational teams to identify, assess, and manage crime and security risks.
• Supporting the identification and assessment of prolific offenders, Persons of Interest, and Organised Crime Groups (OCGs).
• Producing high-quality intelligence reports, briefings, and recommendations for stakeholders.
• Collaborating with internal intelligence networks and external partners to maximise intelligence opportunities and outcomes.
• Ensuring compliance with GDPR, company policies, and relevant legislation.
• Supporting the wider Zonal team to actively identify crime series, assess security vulnerabilities and make suitable recommendations for managing assessed risks, utilising established problem solving techniques.
• Ensuring compliance with GDPR and other relevant legislation and Company and Client quality standards.
• Undertake investigations into offenders who are prolific in their offending behaviour.
• Escalating any incident outside of experience or control and follow all actions as specified regard to issues arising during the course of their duties.

Essential skills and experience

• Demonstrate leadership skills and experience and possess a proven track record for building and managing relationships with internal and external stakeholders.
• Excellent report-writing and analytical skills with sharp attention to detail.
• Computer literate with a variety of software, including Microsoft Office and bespoke software.
• Ability to build and maintain relationships with a strong teamwork ethic.
• Experience of working within a demanding fast-paced environment.
• Strong communication and customer service skills.
• Ability to work under pressure and make quick decisions.
• Good communication skills, verbal and written.
• Reliable, flexible and discreet.
• Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines.
• A positive attitude and ability to deal with pressure professionally.

Desirable Skills and Experience

• Knowledge of the retail market.
• Experienced in achieving SLAs, identifying gaps against standards, and implementing improvement solutions.
• Previous achievement of performance targets and driving performance through utilising metrics.
• Flexibility in working hours.
• Existing knowledge of Intelligence Models and Law Enforcement Investigation priorities and requirements.