Customer Due Diligence Analyst, In Life

About this role

Job typePermanent | Contract typeFull Time

Mostly Remote

You’ll spend most of your time at home, working with your team digitally. You’ll come into an office or hub at least twice a month to collaborate with your colleagues.

Experienced

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

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Power up what you do

This role is in Mettle

Mettle is for sole traders and limited companies with up to two owners (only one owner can access the account).

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Due Diligence Analyst, In Life

• If you have a curious mind and like to work in a fast paced, innovative environment, this is a fantastic opportunity to join us as a Customer Due Diligence Analyst
• You’ll work diligently and efficiently to protect our customers and the bank from economic crime
• This is an opportunity to join a supportive team where we’ll also take a real investment in your career development

What you'll do

In this role within the Customer Due Diligence function, you will primarily focus on the Mettle proposition, supporting Boxed banking-as-a-service processes as needed. As a key part of our first line of defence against economic crime, you will ensure regulatory obligations are met, conduct efficient account reviews, and risk assess customers using various sources to confirm they meet our risk appetite.

You’ll be responsible for

• Conducting robust in-life CDD and exit reviews, ensuring our customers align with Mettle’s risk appetite and making fair off-boarding decisions
• Efficiently managing company dissolutions and liquidation tasks
• Communicating clearly and concisely with our customers, always embodying the distinctive Mettle tone of voice
• Operating diligently within NatWest Group policies and Mettle’s established processes
• Identifying and mitigating financial crime and reputational risks, escalating effectively when needed
• Constantly seeking opportunities to enhance our processes for greater effectiveness and efficiency
• Responding to requests for information related to PEP (Politically Exposed Persons) & Sanctions name screening
• Handling Law Enforcement requests, such as Production Orders, with precision and adherence to policy

The skills you'll need

Seeking a curious and innovative individual with CDD or Financial Crime knowledge. Recognised qualifications are helpful but not necessary - we can help you achieve these once you join. Strong communication skills and a focus on positive customer outcomes are essential.

You’ll also need

• Previous experience in customer due diligence, economic crime prevention, or similar fields (e.g. AML, PEPs/Sanctions, KYC/KYB).
• A curious and analytical mind, adept at applying a risk-based approach to efficiently manage high volumes of work.
• Proven ability to thrive in a fast-paced environment, handling multiple priorities with precision and calm.
• Excellent communication skills, both written and verbal, with a strong command of English.
• Sharp critical thinking, sound decision-making, and exceptional time management.
• Meticulous attention to detail and a proactive, self-starting approach to your work and record-keeping.

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

£

Your leave allowance

28 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts

• Surrounded by 85 acres of woodland
• Our carparks provide electric vehicle charging
• Opened in 2005

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