Head of Compliance

About this role

Exciting Career Opportunity at Citizen!

Are you a driven professional seeking to make an impact in Building Safety?

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Position: Head of Compliance

Key Responsibilities

• Act as the organisation's competent person and subject matter expert for landlord compliance and safety of the home obligations.
• Management of statutory and regulatory compliance risks.
• Delivery of compliance investment and servicing programmes exceeding £30m annually.
• Regulatory engagement and organisational assurance.

Please refer to the job description for a full list of responsibilities.

Qualifications and experience

• A degree level or equivalent qualification in a recognised discipline in the built environment
• CIOB level 6 in building safety (or equivalent)
• Extensive knowledge of applicable compliance and building safety legislation, guidance and standards and competencies including PAS 8673:2022
• Knowledge of the ongoing management of safety in the built environment, with knowledge of the application of the Construction (Design and Management) Regulations 2015
• Full UK driving license

Manager’s Quote

At Citizen, building safety is more than a regulatory requirement - it is foundational to the lives of our customers - a promise we make to every resident who calls our homes their own. The Head of Compliance plays a central role in delivering that promise.

This is why we are looking for an exceptional leader — someone who brings deep technical expertise, strong professional judgement, and the confidence to operate at the highest levels of accountability.

What We Offer

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits

• Annual Leave:**Annual leave starts at 33 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• AXA
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Health and Wellness: Comprehensive health insurance and wellness programs
• Work-Life Balance: Flexible working hours and generous leave policies
• Employee Development: Access to training programs and career development resources

Find out more here: Citizen | Benefits

Company Culture

We will be an employer of choice and invest in our people

We welcome applications from people of all backgrounds, experiences, and perspectives

Our team is passionate about making a positive impact and driving innovation in*Building Safety.*

We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on*Profile / X*, *Citizen | Facebook*and*Instagram - Citizen*to stay updated on our latest news and opportunities.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

*Closing date:*Monday 12th October

*Shortlisting:*Screening calls will take place as and when applications are received

*Interview date:*Tuesday 22nd October 2026 (in person) at 4040 Lakeside, Birmingham Business Park

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.