Head of OTC - Licencing and Compliance

About this role

Details

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Business area

DVSA - Office of Traffic Commissions

Type of role

Business Management and Improvement

Operational Delivery

Senior leadership

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

Contents

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About the job

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Benefits

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Things you need to know

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Apply and further information

About the job

Job summary

Can you lead high-performing teams across multiple locations while delivering excellent operational services and regulatory outcomes?

Have you successfully engaged senior stakeholders, driven performance against challenging targets and implemented change in complex environments?

Are you an inspiring leader with strong strategic thinking, excellent communication skills and a passion for delivering public service?

If so, we'd love to hear from you!

The Office of the Traffic Commissioner (OTC) supports the Traffic Commissioners and the Northern Ireland Transport Regulator Unit in regulating and licensing commercial vehicle operators across Great Britain. This is a high-profile leadership opportunity to lead compliance and licensing operations, shape strategic direction and work closely with senior stakeholders across the Department for Transport, DVSA and industry partners to deliver effective regulation and outstanding customer service.

Joining our department comes with many benefits, including

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Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here

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25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday

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Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA.

Job description

This is a senior leadership role responsible for leading compliance and operator licensing services across the Office of the Traffic Commissioner. You will provide strategic leadership to geographically dispersed teams, ensuring high-quality regulatory and licensing services are delivered efficiently and in accordance with legislation, policy and service standards. Working closely with Traffic Commissioners, DVSA and DfT stakeholders, you will influence strategic direction and drive operational excellence.

Your responsibilities will include, but aren’t limited to

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Leading the delivery of all compliance and licensing operations, achieving measured Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Execute management responsibilities effectively, working with, leading, and acting as a role model for team members and colleagues, ensuring capabilities to achieve successful delivery of business performance whilst maximising the efficiency and effectiveness of the financial resources delegated in line with the Civil Service values.
• Monitoring and interpreting management information in order to direct resource and effort towards the achievement of goals and customer requirements.
• Support the COO on the implementation of changes across the offices arising from various initiatives from DfT and DVSA.
• Attend TC board, TC business meetings, liaison groups and legal forums, with DfT and Senior Traffic Commissioner (STC) as required
• Building and maintaining effective internal and external relationships with stakeholders within DVSA, the industry and central / local government, public bodies to achieve DVSA and the traffic commissioners’ strategic objectives and business plan deliverables.
• Be visible, carrying out regular attendance across the whole OTC estate.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

To be successful in this role you will need to have the following experience:

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Experience of working as part of, and leading, geographically dispersed teams and an understanding of the effect this has on management of such teams

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Experience of delivering against key targets and customer service standards, increasing efficiency, and driving value for money

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Experience of policy development and implementation

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Experience of communicating and working with a range of senior stakeholders, using effective methods to keep stakeholders engaged throughout

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Experience and understanding of the function of courts and tribunals, and the application of legal principles and process

Additional Information

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Significant travel and overnight stays across the rest of the UK expected.

Work outside core hours when required.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Changing and Improving
• Communicating and Influencing

Benefits

Alongside your salary of £57,515, Driver and Vehicle Standards Agency contributes £16,662 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

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Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here

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25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).

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8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.

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Access to the staff discount portal.

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